World Quality Report 2018-19

by Niall Crawford

The results from the 10th anniversary edition of the World Quality Report are conclusive: 99% of respondents are now using DevOps practices in their organizations.

It appears the focus is no longer on whether to move to DevOps; rather on how to refine their DevOps approach and improve continuously.

World Quality Report 2018-19 Findings:

• Customer satisfaction is front and center – Participants in the WQR reported that ‘Ensure user satisfaction’ is at the top of their QA and testing strategy. This would have been unthinkable ten years ago.  But with customer-centered innovation driving digital transformations and the adoption of agile, DevOps, and a move to the Cloud, it is also resetting the expectations for testing.

• Challenges with test environments are holding back quality assurance and software testing efficiencies. A problem further exasperated by industry trends like reduced test cycles and releasing more regularly.

• The skills required for quality assurance and software testing have changed. Adoption of agile and DevOps, as well as technologies such as AI, Internet of Things (IoT) and blockchain, all require specific technical expertise, and teams must be prepared to acquire these new skills, whether by training their existing team members, or hiring specialists into the team.

Key Test Environment Insights

Test Environments continues to be a problem for most.

World Quality Report – Test Environment Management.

Key Test Environment Challenges Identified in the report include:

• 54% Cost of test environments
• 54% Defects due to test environment misconfiguration
• 38% Lack of test environment booking facilities
• 37% Having to maintain multiple test environment versions
• 34% Lack of visibility on what can’t be tested due to environments
• 31% Lack of right environments being made available on time

https://www.capgemini.com/service/world-quality-report-2018-19/

Page 36 Test Data & Environments Management.

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Niall is the Co-Founder and CIO of Enov8. He has 25 years of experience working across the IT industry from Software Engineering, Architecture, IT & Test Environment Management and Executive Leadership. Niall has worked with, and advised, many global organisations covering verticals like Banking, Defence, Telecom and Information Technology Services.

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